Orders placed before the daily cut-off are packed the same working day.<\/p>\n

Packing.<\/strong> Fragile items get an inner wrap and a rigid outer box. Sealed items stay sealed.<\/p>\n

Dispatch.<\/strong> You receive a tracking reference by email and SMS as soon as the parcel leaves the warehouse.<\/p>\n

Delivery.<\/strong> Timelines depend on your pin code and are shown at checkout. Remote pin codes can take a day or two longer.<\/p>\n

If something is wrong.<\/strong> Damaged in transit, wrong item, or missing accessory — tell us within 48 hours with photographs and we will resolve it.<\/p>\n

Questions about a live order? support@hezillion.com and quote your order number.<\/p>"}